当キャンセルポリシーは、Biscoへ直接お越しになられたお客様に対して株式会社佐久間グループが定めた返品・キャンセル時に発生する料金や注意事項です。キャンセルポリシーに記載の内容は受注後に適用する規定となります。
一般的にアンティークショップ業界全体では、商品ご決済後にお客様都合でキャンセルされる行為は特別なご事情が無い限りは厳禁となります。
又、当店はアンティーク家具の卸売店であり、弊社から仕入れを行っている企業様が多くございます。その中で弊社が無料でのキャンセルを受け入れる事は、関連企業様に不利益をもたらす可能性がある為、下記記載の3つの分類に大きく分け、費用を頂戴いたしております。
※店頭決済・お振込を始め、口頭もしくは書面にて売約の承諾をいただいた時点での適応となります。
※売買基本契約書を締結している企業様に関しては契約書の内容が優先されます。
1. 不良品の場合
不良品に関しましては、商品到着後７日以内にご連絡ください。 往復の送料を当店が負担し、修理又は交換を無料で行いまます。
返金をご希望の場合も迅速に対応させて頂きます。クレジットカードでのお支払いの場合は、締日等の関係で一度引落しが掛かった後、翌月に口座へクレジットカード会社より返金となる場合がございます。
1. キャンセルの場合
当店はアンティーク家具の卸売店でございますので、弊社から仕入れを行っている企業様が多くございます。その中で弊社が無料でキャンセルをお受けしたとなると、罰則を設けている店舗様がマイナスな印象に移ってしまう可能性もございます。ですので、
への影響を考え、
特別な場合を除きお客様都合でのキャンセルはお受けしておりません。
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.